Frequently Asked Questions
Have a question? Need an answer? Browse our Frequently Asked Questions. If your question isn't answered here, please contact our customer support at firstname.lastname@example.org
I'm not receiving your emails. What can I do?
Make sure your email address is in our mailing system. To do so, just type in your email address at the bottom of this page in the white box. Once in your profile, make sure you have checked the category "Monroe - General Information" or "Bonney Lake - General Information" and other categories of interest. Make sure you select the categories for the store nearest you.
Are all Ben Franklin stores owned by the same people?
No, each Ben Franklin store is owned by an independent retailer. The 2 stores represented by this web site are located in Monroe & Bonney Lake in Washington State and owned by Taycor, Inc.
Why don't all Ben Franklin stores carry the same products?
Because each Ben Franklin store is independently owned, the buyers purchase merchandise to reflect their customers needs.
Do you have a catalog?
No, because our merchandise changes frequently to bring you the hottest trends.
Can I order merchandise from you?
Yes! Just use the link in our Contact Us page to communicate your request. Please be as specific as you can.
I would like to buy a Die Cut Machine, how can I buy one?
We do not sell the Die Cut Machines or the dies. We offer FREE use of our Die Cut Machines to our local customers when used with products purchased in our store (ex: cardstock, fun foam, fabric, paper, etc).
How come I don't receive your emails even if I signed up to be a subscriber?
The most common reason is that Internet Service Providers such as AOL.com, Verizon.net, msn.com, premier1.net and many others attempt to reduce the amount of unsolicited commercial email (spam) that their email clients (you) receive by putting those on a blacklist which prevent those unsolicited email to get to the client's mail box, but unfortunately they are also blocking wanted email. You may want to communicate with your Internet Provider for assistance on this matter.
Is your online store closed?
Yes, our online store is now closed.